Customer: I want to use this template, but your techs won’t help me find it and install it!
Tech: Ok, I am sorry. This is unsupported, but let me see if I can help you find it. What is the name of the template?
Customer: [Gives the name of the template]
Tech: Ok, try putting this in your google search bar: [Offers keyword suggestion based on template name]
Customer: Oh here it is. How do I download it?
Tech: Cllick “Download Theme” and then save it.
Customer: Ok, and then I want to click to open it?
Tech: No. You need to save it. Click Save.
Customer: Ok, I presume I want to open it then… Now what do I do? I have a bunch of things here that I don’t know what they are! style.css, images… what should I do.
Tech: Sir, you need to download the them, you simply opened it.
Customer: But I have these things I don’t know what to do with?!
Tech: Go to the website again and click “Download Theme”
Customer: What about these things?
Tech: Just leave them alone.
Customer: Ok, so I click “Download Theme?”
Tech: That’s right. And then click Save.
Customer: And then I click to open it?
Tech: No, you need to save it.
Customer: … Oh! So that’s what I did wrong!