Customer: hello I buy in your company, you can login FTP space can help me solve, I am from China thank My name is [username:] the user
Tech: What program are you using to login?
Tech: What are the FTP details you are using?
Tech: What are the details you are entering to login?
Tech: What is the information the program asks you for, and what are you entering in flashFXP?
Tech: What are you entering for the hostname, the username etc?
Customer: uesr id
Customer: I speak English well
Customer: I buy your service , our domain should place to a suitable ip range could be open from china
Customer: that we need
Tech: we start off with a certain ip range. China then deems certain sites as not worthy of displaying in mainland china.
Tech: so they block the ip.
Tech: this blocked hundreds of domains at a time.
Customer: I can not imaging why do you place our domain in de brocked rang?
Tech: its not like we have a tool here that says our domains are blocked by china.
Tech: we know they are blocked by china when china decideds to block them and people suddenly find they can no longer visit a site.
Tech: there is no such thing as an ip that is safe.
Tech: they can block any ip they feel like at any time.
Tech: your sites are innocent, if you bought a dedicated ip you would not have an issue.
Tech: as is the case with most people visiting your site.
Customer: I have ask to china department they told us thant only the IP range has illegal website
Tech: your sites are up and functional.
Customer: they will blocked it
Tech: illegal to china is hardly illegal to the rest of the world.
Tech: what constitutes illegal in china?
Tech: I don’t know. I am not chinese.
Customer: if I want to publish my site, do I have to have internet?
Tech: … Yes
Customer: Thanks. Bye!
Tech: Welcome to our real-time support chat.
Customer: i’d like to know more about residence wiem mahdia
Tech: I’m sorry, but I don’t understand what you’re asking.
Customer: because i’d like to rent a flat in july
Coworker to Tech: tell him it’s 2 months security deposit upfront, NO smoking and NO PETS!!!
Coworker to Tech: there is, however, a camel hitch at the entrance to the driveway.
Customer: ah haaaa!!! Shazam! Okay, I feel better now. Thank you for working with me and being so polite. Must be a challenge working with mentally handicapped individuals all day long huh?
Customer: ok thanks this is day 2 and I want to [throw] one of my computers out the window(i think I will pick the windows computer 🙂
Tech – to another tech: they have chosen wisely