Tech: Thank you for using our real-time chat support. My responses may be delayed at times since I do work with multiple people at one time. Thank you for your understanding and patience.
Customer: When I use my outlook express and send a message, it stays in the outbox and continues to send the message over and over again. I also get an error box that pops up the the error does not have anything in the message box it just says error. My friend received the same e-mail 97 times. I have to go back into my outbox and delete the message to stop it from sending. I have called so many people and nobody including microsoft can help. Please help me if you can [Customer’s name]
Tech: What is your domain name?
Customer: [Gives her own name]
Tech: (example: mydomain.com)
Customer: I have no idea. Am I supposed to be registerd on this site and then get one/
Tech: Unless you have hosting with [hosting co.] I’m afraid I cannot help you. If you do have hosting then you should have a domain name on your account that I can use to lookup the hosting account.
Customer: OK. I guess I am out of luck again.