Customer: how do I view my receipts?
Tech: You’ll need to log into your control panel and go to [Billing section].
Customer: I’m there, but I don’t see [Billing Section]. It says classic view, should I click that?
Tech: Yeah, click on that and see what happens.
Customer: Still not seeing it…
Tech: So you went to [companysite.com] and logged into the control panel?
Customer oh, no, I went to my computers control panel. I need to log into [company] to see my receipts?
Customer: Hello, I made a website by using GW, but i don’t know how to upload it to the [company].
Tech: I am sorry but I am not familiar with GW, is there a publishing option?
Customer: GW means Gymwaver, sorry I’m not sure the spelling.
Customer: it is a tool to create a website.
Customer: I cannot remeber my domain name to login. I am also unsure of my password.
Tech: that’s going to make things pretty difficult
Tech: are you able to see your site online?
Customer: yes
Tech: what address do you see you site at?
Customer: http://mydomain.com
Tech: what file is the database configuration file?
Customer: User: [username]
Customer: Database: [database]
Tech: what file in the file structure is the database configuration file?
Customer: php
Tech: what file are you putting these settings into?
Customer: /www
Tech: I am not familiar with your configuration settings, or the program you are using, where is the database configuration file?
Customer admin folder
Tech: what is it named?
Customer: prestashop
Tech: there is no admin folder
Customer: /www in the folder
Customer: I just wanna ask why is it that my email sending using smtp is ERROR Connection is REFUSE? Please help me solve this case.
Customer: and sometimes the error is NO SUCH ADDRESS
Tech: what settings are you using form SMTP ?
Customer: yes! SMTP
Tech: yes, what settings are you using for SMTP?
Customer: for SMTP
Tech: do you need settings for SMTP? I can help you troubleshoot the current settings
Customer: yes for smtp
Customer: THE PORT 27 NOT FUNSIONA WITH THIS INTERNET… WHICH I HAVE PORTS AVAILABLE TO USE
Tech: you can use port 26 for SMTP
Customer: VERY WELL, DIFFERENT ALGUN MORE
Customer: VERY WELL, ANOTHER
Tech: I am having trouble understanding, can you please be more specific, or explain that in a different way?
Customer: BESIDES THE PORT 26 THAT DIFFERENT I CAN USE
Tech: 25
Tech: is this for SMTP?
Customer: THANK YOU VERY MUCH….
Customer: THANK YOU VERY MUCH….