This conversation took place over the phone and is paraphrased below:
Customer: My free trial isn’t working anymore.
Tech: Yes, I’m sorry, but the free trial ended yesterday. We may open up another free trial in the future, but if you wanted to continue with that right now, you would have to purchase it.
Customer: Are you telling me that it isn’t free? Is there no way to get that free?!
Tech: I am sorry, but there currently isn’t.
Customer: I have been a longstanding customer of yours! I would have expected better than this!!! *Slams the phone down — click*